What the Community Support Desk Is
The ultimate goal for development and support staff alike is to solve technical issues.
The Community Support Desk was created to save the community and developers time in addressing their technical issues, and so that all departments of development can be uniformly involved in the on-goings of issues and service.
What the Community Support Desk Isn’t
While we try to maintain a level of professional etiquette at the Desk, the Community Support Desk is not a "Customer Service" department. It is exactly what its name says - Community Support.
We consider almost all player disputes to be the responsibility of the players involved, not the desk. Please refrain from submitting ticket requests of this type.
The support desk and its agents are not mediators for your personal in-game player disputes. We will not be addressing tickets which include accusations, such as those of slander, rumors, negative comments and “he said - she said” left on your wall.
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